e-Governance Solutions
e-Governance
Voter Information Services
- Helpline Updates: Polling station details, Voter ID verification, Electoral roll information, and election schedules
Election Complaint Registration
- Recording & forwarding election-related complaints, violations & grievances to the appropriate Electoral Authorities
- Documentation
Voter Education & Awareness
- Disseminating information – voting procedures, candidate details, election dates, and civic education
- Outbound and inbound calling services
Multi-Language Support
- Services in Hindi, English, Chattisgarhi Languages
- Trained agents
Real-Time Election Support
- 24×7 operational support
- Urgent voter queries, polling station directions & election day assistance services
State of the
Art Dispatch
- Integrates Next-Gen 108, Caller ID & AVL
- Converts addresses to Coordinates
- Utilizes MDTs for Real-Time Data Access
Integrated Mobile
Data Terminal
- Dispatch & Resource Coordination
- Patient care documentation – ePCR
- Real-time dispatch & Vehicle Tracking
- Integrates with enterprise system
Fleet
Management System
- Predictive Maintenance w/ Data Analysis
- Automated Vehicle diagnosis & Maintenance Scheduling
- Driver behavioral monitoring & coaching
Advanced
Analytics
- Predictive Analytics for Maintenance Optimization
- Prescriptive routing recommendations
- Driver risk scoring using behavioral analysis
- Customized Dashboards | Data-driven decisions
Citizen Grievance Registration
- Systematic logging of Complaints
- Queries on schemes & services
- Unique Reference numbers
Multi-Department Coordination
- Forwarding Grievances to relevant Depts
- Coverage – Revenue, Health, Education, Police, Municipal
- Inter-departmental integration for Resolution
Case Tracking & Follow-Up
- Monitoring Progress, Constant follow-ups
- Status updates to Citizens through SMS / Calls
Escalation Matrix Implementation
- Managing grievance escalation
- District to state level authorities
- Focus on complaint severity, resolution timelines & citizens’ satisfaction levels
Resolution Verification & Closure
- Confirm grievance resolution through citizen feedback, field verification
- Maintain comprehensive recording & reporting
e-Governance
Voter Information Services
- Helpline Updates: Polling station details, Voter ID verification, Electoral roll information, and election schedules
Election Complaint Registration
- Recording & forwarding election-related complaints, violations & grievances to the appropriate Electoral Authorities
- Documentation
Voter Education & Awareness
- Disseminating information – voting procedures, candidate details, election dates, and civic education
- Outbound and inbound calling services
Multi-Language Support
- Services in Hindi, English, Chattisgarhi Languages
- Trained agents
Real-Time Election Support
- 24×7 operational support
- Urgent voter queries, polling station directions & election day assistance services
State of the
Art Dispatch
- Integrates Next-Gen 108, Caller ID & AVL
- Converts addresses to Coordinates
- Utilizes MDTs for Real-Time Data Access
Integrated Mobile
Data Terminal
- Dispatch & Resource Coordination
- Patient care documentation – ePCR
- Real-time dispatch & Vehicle Tracking
- Integrates with enterprise system
Fleet
Management System
- Predictive Maintenance w/ Data Analysis
- Automated Vehicle diagnosis & Maintenance Scheduling
- Driver behavioral monitoring & coaching
Advanced
Analytics
- Predictive Analytics for Maintenance Optimization
- Prescriptive routing recommendations
- Driver risk scoring using behavioral analysis
- Customized Dashboards | Data-driven decisions
Citizen Grievance Registration
- Systematic logging of Complaints
- Queries on schemes & services
- Unique Reference numbers
Multi-Department Coordination
- Forwarding Grievances to relevant Depts
- Coverage – Revenue, Health, Education, Police, Municipal
- Inter-departmental integration for Resolution
Case Tracking & Follow-Up
- Monitoring Progress, Constant follow-ups
- Status updates to Citizens through SMS / Calls
Escalation Matrix Implementation
- Managing grievance escalation
- District to state level authorities
- Focus on complaint severity, resolution timelines & citizens’ satisfaction levels
Resolution Verification & Closure
- Confirm grievance resolution through citizen feedback, field verification
- Maintain comprehensive recording & reporting
